Refund policy
RETURNS
Our policy lasts for 30 days. If more than 30 days have passed since your purchase, please contact us and we’ll do our best to find an amicable solution.
To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
Certain products are not eligible for return, including personalized or engraved items.
Other items not eligible for return or refund :
- Gift cards
- Consumable products
- Customized products
To initiate a return, please contact us at: contact@katana-us.com
To avoid delays and help our team process your request faster, please email us using the following format:
- Subject: Order #0000 - Return Request
- Order email:
- Reason for return:
- Photos of the received products:
You can cancel your order up to 4 hours after placing it. After this period, the order may already be in processing and we may not be able to cancel it.
Lifetime Warranty
This lifetime warranty is only valid for customers who selected this option at checkout.
Warranty Conditions:
The item must be in its original box with all included accessories. The warranty covers manufacturing defects only. It does not cover damage caused by misuse, improper maintenance/cleaning, normal wear, or accidental damage.
Important: Please ensure these conditions are met to benefit from the warranty.
Damage & Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and resolve it.
Exchanges
The fastest way to get a replacement is to request a return. Once approved, you can place a new order for the desired item.
Refunds
We will notify you once we have received and inspected your return. If approved, your refund will be issued to the original payment method. Processing times vary by bank/payment provider.
Refund Method
Refunds are issued to the original payment method used at checkout (card or PayPal). If a refund fails for technical reasons, we may request an alternative method to complete the refund.
Disputes
If you have any issue with your order, please contact our support first at contact@katana-us.com. We respond as quickly as possible and aim to resolve issues fairly and efficiently. If a dispute is opened with a payment provider, we will cooperate and provide all required information.
Last Update: 16/12/25