FAQ
SHIPPING
→ When will I receive my order?
Order processing takes 1 to 3 days. Since our katanas are hand-forged, delivery can take between 5 to 10 days.
→ How can I track my order?
Within 2 to 5 days after receiving the order confirmation email, you will receive a shipping confirmation email with a tracking number. You can track your order by clicking on "Track my order."
→ Which carrier do we use?
We deliver our hand-forged katanas via the UPS carrier for fast and careful delivery. It is possible to request another carrier by contacting us in advance.
QUESTIONS ABOUT KATANAS
→ Are our Katanas full tang?
Yes! All our katanas are "full tang." This means that the blade extends fully through the handle, increasing their durability and stability.
→ Is it legal to own a katana?
Yes! Katanas are classified in category D. Therefore, it is legal to purchase and possess a katana at home.
→ Are the Katanas sharp?
Yes! All our full-size katanas (≈104cm) are sharp and cutting! They are hand-forged by our artisans for exceptional quality! If you want a non-sharp katana, we can customize one for you upon request! Just contact us by email in advance.
RETURN AND REFUND
→ Can I cancel, get a refund, or modify my order?
You can cancel or modify your order as long as it has not been shipped! To know, please contact us. Because your satisfaction is our priority, we offer a 30-day satisfaction or money-back guarantee!
